Most of the cases, however, are due to the following:the TeamViewer service is not running correctlythe connection is to a computer with no monitorthe communication of TeamViewer has encountered an interference/blockan active RDP (Windows Remote Desktop) is running on the remote sidePlease ensure both sides of the connection are updated to the newest release available within your major version. The following information can assist in pinpointing the underlying cause.TroubleshootingA black screen on the remote machine has several causes. GeneralThis article applies to all TeamViewer users. Occasionally when making a connection with TeamViewer, you may encounter only a black screen upon connection. Users can then accept the remote assistance request.Black screen after starting a connection - TeamViewer Support A notification also appears when the app opens. When you start a remote session, users see a notification flag on the Company Portal app icon on their device. When finished, close the TeamViewer window. For full details of what you can do, see the TeamViewer community page (opens TeamViewer's web site). In TeamViewer, you can complete a range of actions on the device, including taking control of the device. After Intune connects to the TeamViewer service, you'll see some information about the device.From the list, select the device that you want to remotely administer > New Remote Assistance Session.
In the the Microsoft Endpoint Manager admin center.Enter your TeamViewer license credentials, and then Sign In.Īfter the connector is configured, you're ready to remotely administer a device. A web page opens to the TeamViewer site.Select Log in to TeamViewer to authorize.Select Connect, and accept the license agreement.Select Tenant administration > Connectors and tokens > TeamViewer Connector.Sign in to the Microsoft Endpoint Manager admin center.To provide remote assistance to devices, configure the Intune TeamViewer connector using the following steps: TeamViewer is not supported on GCC High environments.
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